Monitoring Ports, VXCs, and IXs

This topic describes how to view service logs and usage reports for a Port, Virtual Cross Connect (VXC), or Internet Exchange (IX) in the Megaport ONE Portal. These detailed logs and reports help you monitor connections, evaluate performance, and troubleshoot issues with your Megaport ONE services.

Megaport offers a public API that you can use to access the services available through the service logs and usage reports. For more information, see Megaport API.

Viewing service logs

Viewing the service logs is a simple way to monitor the activity and performance of your Megaport ONE services. For example, you can view the status of a Port, or if a BGP session is down on a VXC or IX.

Megaport starts reporting metrics as soon as the service is live in the Megaport ONE Portal. A Port’s Billing Graph starts reporting metrics either when it goes live, or 14 days after it is configured.

Note

Service logs report metrics for 60 days or less. To retrieve logs older than 60 days, contact Megaport Support.

To view service logs for a Port

In the Megaport ONE Portal, choose Networking > Services.
Select Port from the Types drop-down list.
In the Name column, click on the Port.
The Port details page appears.
If necessary, scroll down the page until the Service Logs area is visible.
By default, the oldest log events are listed first.

A green check mark indicates that the service is running. A yellow warning icon indicates that there is a potential issue with the service.

To view service logs for a VXC or IX

In the Megaport ONE Portal, go to the Dashboard.
Click the service tile (Ports, MCRs, or MVEs) for which you want to view VXC or IX service logs.
In the left column, click the arrow to expand all connections (VXCs or IXs) under the service.
In the Name column, click on the connection (VXC or IX).
A page with details about the service appears.
If necessary, scroll down the page until the Service Logs area of the page is visible.
By default, the oldest log events are listed first.

A green check mark indicates that the service is running as expected, or shows a non-critical event such as a change in speed. A yellow warning icon indicates that there is an event that requires attention.

Note

Visit Troubleshooting for ways to investigate issues.

Viewing usage details

The Service Graphs provide helpful information such as errors, optical signal levels, and inbound/outbound packets. The graphs are also useful for comparing monthly usage on a Port.

The Service Graphs are updated every five minutes.

To view usage details for a Port

In the Megaport ONE Portal, choose Networking > Services.
Select Port from the Types drop-down list.
In the Name column, click on the Port.
The Port details page appears.
On the Port details page, click Metrics.
The Metrics page appears, showing traffic by default.
From the Date Range drop-down list, select a time range for which to view usage details.
You can view details for time intervals relevant to the service. For example, if the service has only been up for an hour, you will only see 1 hour as the time interval selection. Where available, the default time range is the last 24 hours.

From the Metric Type drop-down list, select a metric to view usage details.
You can view a graph for one metric at a time.

Metric	Description
Optical	Optical signal levels for the Port, measured in decibel milliwatts. This metric is useful for measuring any signal loss over the connection. TX Power dBm - Light level transmitted. RX Power dBm - Light level received.
Errors	Errors / second - Rate of incoming and outgoing errors, measured in errors per second.
Traffic	Traffic (bps) - The number of inbound and outbound bits per second. Traffic Unit - By default, the appropriate units are selected for the graph. To change the traffic units displayed to Gbps, Mbps, Kbps, or bps, select the required option from the Traffic Unit drop-down list. Chart Type - Select the required chart to view incoming and outgoing traffic by area or open, high, low, and close (OHLC) data points in the selected date range. Similar to a stock chart, the OHLC chart is a bar chart that shows open, high, low, and closing values for each period. In Bandwidth - Number of inbound bits per second. Out Bandwidth - Number of outbound bits per second.
Packets	In Packets - Incoming packet rate to the Port, measured in packets per second (pps). Out Packets - Outbound packet rate from the Port, measured in packets per second (pps).

Click Local Time to change the graph to your local time zone.

You can show and hide data on the graph.

To show or hide data on the graph

Select or deselect the blue or red bandwidth direction options above the graph.

The following tools are also available to manipulate the graph:

Tool	Description
	Zoom in. Use the mouse to hover over a specific data point to see the values and exact time stamp.
	Zoom out.
	Zoom in on a specific section of the graph. Place the mouse pointer over the graph, then click and hold the left mouse button. Move the mouse left or right and release the left mouse button to zoom in.
	Pan the graph left and right. While the graph is zoomed in, click and hold the left mouse button, then move the mouse left and right to pan the display.
	Return the graph to the default view.
	Download the graphical data in SVG, PNG, or CSV format.

To view usage details for a VXC or IX

In the Megaport ONE Portal, go to the Dashboard.
Click the service tile (Ports, MCRs, or MVEs) for which you want to view VXC or IX usage details.
In the left column, click the arrow to expand all connections (VXCs or IXs) under the service.
In the Name column, click on the connection (VXC or IX).
A page with details about the service appears.
On the service details page, click Metrics.
The Metrics page appears, showing traffic by default.
From the Date Range drop-down list, select a time range for which to view usage details.
You can view details for time intervals relevant to the service. For example, if the service has only been up for an hour, you will only see 1 hour as the time interval selection. Where available, the default time range is the last 24 hours.

From the Metric Type drop-down list, select Traffic or Packets.

Metric

Description

Traffic

Traffic (bps) - The number of inbound and outbound bits per second.
Traffic Unit - By default, the appropriate units are selected for the graph. To change the traffic units displayed to Gbps, Mbps, Kbps, or bps, select the required option from the Traffic Unit drop-down list.
Chart Type - Select the required chart to view incoming and outgoing traffic by area or open, high, low, and close (OHLC) data points in the selected date range. Similar to a stock chart, the OHLC chart is a bar chart that shows open, high, low, and closing values for each period.
In Bandwidth - Number of inbound bits per second.
Out Bandwidth - Number of outbound bits per second.

Packets

In Packets - Incoming packet rate to the A-End or B-End VXC, measured in packets per second (pps).
Out Packets - Outbound packet rate from the A-End or B-End VXC, measured in packets per second (pps).

For VXCs, select the A-End (the Port) or B-End (the destination) of the VXC from the Product End drop-down list.

For a VXC, you can view graphs from the A-End or B-End perspective. By default, the VXC Service Graph displays the in and out details from the perspective of the end you are viewing. In an Internet Exchange Service Graph you are simply connecting to that IX, so you can only view graphs for the A-End.
Click Local Time to change the graph to your local time zone.