What Tenants Can View and Access
This topic describes the differences in feature accessibility and viewing privileges for root tenant and child tenant accounts.
When a root tenant account updates a setting in one of its child accounts, all other child accounts inherit the updated value for the setting unless they have an existing override in place.
Note
Root tenant accounts can always view child tenant account settings and receive email notifications about any service changes made by a child tenant account.
Feature access and views by account type
This table describes the visibility and accessibility settings for root tenant and child tenant accounts, as configured by your Megaport sales team. To request changes to the child tenant account settings, contact your Megaport sales team.
| Display Setting | Accessibility | Configurable for Child Tenant Accounts? | Result |
|---|---|---|---|
| Dashboard | The dashboard is accessible to root tenant and child tenant accounts. | No | Both root tenant and child tenant account users can view the dashboard. |
| Company profile | The company profile is accessible to root tenant and child tenant accounts. | No | Both root tenant and child tenant account users can view the company profile. Company Admin users in the child tenant account can update their Company Name, Name, Industry, Website, Description, and Headquarters Address. |
| Pricing | By default, pricing is visible to the root tenant but does not appear for the child tenant accounts. Any changes to Megaport ONE services made by a child tenant account do not include pricing estimates or details. | Yes | When enabled for child tenant accounts, both root and child tenant account users can view the pricing details. When pricing is enabled for child tenant accounts, retail prices are shown. |
| Billing market | The billing market is accessible to root tenants only. | No | Root tenant accounts can access and modify a billing market. A message informs a child tenant account user that the market cannot be added unless they are logged into a root tenant account. Note: A change to a billing market (by the root tenant account) affects all of the child tenant accounts as well, including Megaport ONE promotional discounts. Note: Root tenant account users that have been referred by a Distributor cannot access billing markets or invoices. The Distributor enables the billing markets and acts as the billing agent for all referred root tenants. All invoices go directly to the Distributor account. |
| Ordering services | When configuring a service, child tenants only see locations where the root tenant has enabled a billing market. | Yes | |
| Invoice payment | Child tenant accounts do not pay bills directly to Megaport ONE. Charges incurred by child tenant accounts are billed by the root tenant account | No | All invoices go directly to the root tenant account. |
| Chat support | By default, chat support is enabled for the root tenant and turned off for child tenant accounts. | Yes | When enabled for child tenant accounts, both root tenant and child tenant account users can use chat. |
| Notifications | Notifications are enabled for root tenants and turned off for child tenant accounts. | No | Root tenants receive notifications they subscribe to. Both root and child tenant account users receive Security and People notifications. For details, see Configuring Notifications. |
| Theming | Child tenants can rebrand the Portal by adding a company logo. | No | Root tenants customize any further branding (such as color changes and favicons). For details, see Customizing Child Tenant Branding. |
Last update:
2023-05-29