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Megaport ONE Documentation
Adding and Modifying Child Tenant Account Users

Adding and Modifying Child Tenant Account Users

Root tenant users with Company Admin permissions can create and edit child tenant account users, assign roles, activate/deactivate users, and reset Multi-Factor Authentication (MFA) per user.

The Users page lists existing users. You can search for a specific user or filter the results using the Role drop-down list. You can add, deactivate, and delete users, edit existing user privileges, and update contact information.

Creating a new user will send the user an email with instructions for creating a password and logging in.

To search for a user

  1. Log in to a root tenant account with Company Admin privileges.
  2. Choose Tenant > Settings.
  3. Select Users.
    Users Menu
  4. Start typing the user name to search for, or select a role from the Role drop-down list to focus the list.
    The Users table shows the user name, email address, role, whether MFA has been set for the user, and options to modify the user account.

Adding users

You can add new users to invite them to the child tenant account. Creating a new user will send the user an email with instructions for creating a password and logging in.

To add a new user

  1. Log in to a root tenant account with Company Admin privileges.

  2. Choose Tenant > Settings.

  3. Select Users.

    Manage Users

  4. Click Invite User.

  5. Complete all fields.

    Invite User

    The user email address is required for registration.

    The role determines what actions the user can perform in the Portal through their access permissions. For details about the user roles, see Managing User Roles.

  6. Click Create User.

When you create a new user, the user is sent an email with instructions for creating a password and logging in.

Note

If a child tenant account user does not receive the set password notification or it has expired, they can go to Portal login screen and select the Forgot Password option using the same email address to generate the reset password email.

Modifying existing users

For existing users, you can edit the user profile, and activate and deactivate access. You can also delete users that were invited but have not logged in to their account yet. This allows for both pre-provisioning, fast enablement, and suspension of user access to the Portal.

To edit a user profile

  1. From the Users page, find the user to edit.
    You can use the filter at the top of the page to focus the list.
  2. Click the gear icon Gear Icon for the user entry and select Edit. Edit User
  3. Update any of the profile information and click Update User.

To deactivate a user

  1. From the Users page, find the user to deactivate.
    You can use the filters at the top of the page to focus the list.
  2. Click the gear icon Gear Icon for the user entry and select Deactivate.
    Deactivate User
  3. Type DEACTIVATE in all caps and click Deactivate to confirm.
    If the user needs to be activated again in the future, select Reactivate from the gear icon options menu.

To delete a user

You can delete users that were invited but have not logged in to their account yet.

  1. From the Users page, find the user to delete.
    You can use the filters at the top of the page to focus the list.
  2. Click the gear icon Gear icon for the user entry and select Delete.
  3. Type DELETE in all caps and click Delete to confirm.

Resetting MFA for users

The MFA setting of individual users can be reset. As a Company Admin, you might need to do this so that a user can enroll a new device. This disables the previous MFA code and the user will be asked to enable MFA again the next time that they log in to the Megaport ONE Portal.

You can reset MFA regardless of the global MFA setting for your company. That is, whether MFA has been set to enforced or optional by a Company Admin.

You can reset MFA for your users if:

  • Global MFA is enforced
  • Global MFA is optional, but the user has MFA enabled
  • The user has previously set up MFA

Note

  • The user will remain logged in to the Megaport ONE Portal when resetting MFA.
  • Resetting MFA does not disable MFA for the user’s account.
  • Megaport Support is unable to reset or regenerate QR codes for customers. A Company Admin must perform this task in the Megaport ONE Portal.

To reset MFA for a user

  1. From the Users page, find the user for which to reset MFA.
    You can use the filters at the top of the page to focus the list.
  2. Click the gear icon Gear icon for the user entry and select Reset MFA.
    Reset MFA
  3. Type RESET in all caps and click Reset to confirm.
    Reset MFA for the User
    MFA is reset for the user.
Last update: 2023-07-20