Skip to content

Understanding Your Root Tenant Invoice

This topic describes the terms and details in root tenant (partner) invoices.

Megaport invoices root tenants for services every month. The invoice contains a summary of the services ordered from a root tenant, services ordered by child tenant accounts, general information about the invoices, the amount due, how to make a payment, and how to contact Megaport. These invoices and statements are sent monthly to the Billing Contact email address registered in your root tenant. For details on viewing current and previous invoices, see Downloading an Invoice.


Root tenant users that have been referred by a Distributor cannot access billing markets or invoices. The Distributor enables the billing markets and acts as the billing agent for all referred partners. All invoices go directly to the Distributor account.

Invoice details

Megaport invoices include billing activity details for that month, including child tenant account activity. Here is a sample invoice in PDF format:

Invoice example

Your invoice header includes these terms:

  • Invoice Number – The number assigned to your invoice.
  • Invoice Date – The date the invoice was created.
  • Payment Terms – The number of days that credit is allowed from the invoice date, as agreed between Megaport and the root tenant.
  • Due Date – The date when full payment is due for the invoice.
  • Purchase Order – The purchase order specified when you created the Megaport service. For the purchase order number to appear on the invoice, you must specify it in the Edit Market tab for the billing market before the end of the billing period. See Updating Your Billing Information for details on how to update your Invoice Purchase Order Number.
  • Total – Total including all taxes and surcharges.

The body of the invoice includes these terms:

  • Product – The service and service type description, which includes a brief description of the billing type. For example, recurring or postpaid.


    The product field can display different information, and an invoice can include several product lines for a single service. If a product meets multiple discount criteria, each discount is listed on a separate line. For example, an invoice for a single Port can show a separate line for its current retail rate charge, its Deal ID, and any discount, such as New Logo.

    The discount types are:

    • Preferred – Identifies the partner (root tenant) tier when there is no deal applied to the service. The service discount is the standard discount applied to the Preferred tier.
    • Prestige – Identifies the partner (root tenant) tier when there is no deal applied to the service. The service discount is the standard discount applied to the Prestige tier.
    • Promo – Identifies a promotional code applied to a service.
    • New Logo – Identifies a discount during a partner’s (root tenant’s) first year of Megaport ONE membership.
  • Description – The Service ID assigned to the service by Megaport and the service type. The Service ID is a unique 8-character alphanumeric reference associated with each service. For example, hd72g38f. The ID also appears next to the service name on the Access page.

  • Date – The time period associated with the billed services.
  • Your Reference – The service level reference number and the unique customer child tenant account UID consuming the service. These references appear if you specified this information when you ordered the service.
  • Amount – The sum of the billed service amount for time period within the date range. The invoice lists any discount applied to the service as a negative amount.

Every month, invoices and statements are sent to the Billing Contact email address provided in the Megaport ONE Portal in the Billing Markets > Edit Market page. Invoices are usually sent on the first business day of the month, and statements around the 10th business day.

Megaport’s auto-pay system processes payments on the 20th of each month for all invoices listed on your account statement issued at the beginning of the same month. If you have any questions relating to Megaport’s auto-pay system, contact Megaport Accounts Receivable.


Ensure that you keep the Billing Contact email address current so you receive invoices, statements, and other communication in a timely manner.

Invoice in CSV format

You can download an invoice in the comma-separated values (CSV) format to import the data into spreadsheets and databases. You can open the CSV file in any text editor. Here is a sample partial invoice in the CSV format:

Invoice sample CSV

Taxes - domestic customers

Taxes are broken down by region, depending on where you ordered the Megaport service and the location of your registered business address.

Here is an example of the tax breakdown on a USA invoice where a USA-based customer ordered services in several states:

Tax Breakdown - USA

The Federal Universal Service Fund (FUSF) rate in the USA is established by the Federal Communications Commission (FCC) and is updated on a quarterly basis. State sales tax rates in the US can also change occasionally, however less frequently than the FUSF.


VXCs are the only Megaport service that incur an FUSF charge.

If you believe you are eligible to claim a tax exemption on any of the fees on your invoice, contact Megaport Accounts Receivable for instructions on how to upload your supporting documentation to our Exemption Certificate Management System.

In European countries, the standard Value Added Tax (VAT) is generally applied on services to domestic customers. Here is a sample VAT breakdown for a UK domestic customer:

Tax Breakdown - UK

In the rest of the world, a local tax is applied for domestic customers. In this example, an Australian invoice includes a standard Goods and Services Tax (GST):

Tax Breakdown - rest of the world

Taxes - non-domestic customers

In Europe, services for non-domestic customers within the European Union (EU) can be 0% rated for VAT purposes when the customer provides a valid EU VAT registration number. In this situation, the customer must account for VAT on a reverse charge basis.

Export customers are generally defined as those located outside the country from which Megaport provides and bills services. In the case of an EU billing entity, they are also located outside the EU. In all cases, an export customer does not have a permanent establishment for tax purposes or tax registration in the country of billing.

Export invoices are generally not subject to tax, such as VAT (Europe) or GST (AU, NZ, SGP).

Megaport Japan customers should note that the criteria for export transactions are more technical in Japan and depend on the nature of the services rather than where the customer is based.


For billing or invoice questions, contact Megaport Accounts Receivable.

Last update: 2023-05-23