Root Tenant and Child Accounts
Megaport ONE has three types of customer accounts: enterprise, root tenant, and child tenant.
Enterprise customers work directly with Megaport ONE to set up their account and configure and manage services. Enterprise accounts are also called direct accounts.
A root tenant account centralizes the control and management of multiple child tenant organizations through one Portal. Root tenant administrators can view top-level data for their child tenant customers and provision and manage services for any child tenant organization they administer.
Child tenant customers work with a root tenant, or partner account. Child tenant accounts are also called managed accounts.
If you work with a root tenant and have a child tenant account, there are differences in the Portal experience and the visibility/availability of some features. Root tenants can customize the Portal experience for their child tenant accounts and can turn on or off features such as pricing and support chat, and customize the branding of the Portal.
For a view of the account levels, see Account Hierarchy.
For details about the differences in the Megaport ONE Portal for child tenant accounts, see What Tenants Can View and Access.