Contacting Support
Need a hand with something? A great first step is to check out the Megaport ONE documentation on this site and save yourself the time collating relevant information and lodging a support request. We regularly update our content to address common call drivers.
If you need further support or information, get in touch with our dedicated Support teams, who are ready to guide you through everything from creating a Megaport ONE account, provisioning network connections, responding to incidents, to answering general inquiries.
Important
If your account is managed by a Megaport partner (root tenant), contact your partner for your support options. Most partners provide their own first-level support.
Live Chat 24/7/365
Live chat is our primary support channel to open a new support request or follow up on an existing support request. Reach out to our in-house Support team any time of day or night. Log in to the Megaport ONE Portal and click the live chat icon to start a conversation.
Phone
Phone is our secondary support channel, available for following up or escalating a support request. Reach out to our Support team through the number best for your region:
- Australia +61 7 3062 7601
- New Zealand +64 508 050 877
- USA +1 425 954 2777
- United Kingdom +44 1 202 286 622
- Germany +49 32 211 121 713
- Hong Kong +852 800 906 081
- Japan +81 120 645 081
Lodging a Support Request
Providing the correct information to Megaport is critical for efficient and effective assistance. When engaging our team, include the following information:
- Portal URL
- Service ID(s)
- Company / organization
- Description of request
When reporting an incident, also include the following information.
- Problem symptom
- Start time of issue
- End time of issue (if resolved/mitigated)
- What changes or actions were performed before the issue started?
- What steps to troubleshoot have already been taken?
