Troubleshooting MVE Connectivity to SD-WAN Management
Step through these troubleshooting actions to review, investigate, and confirm the SD-WAN configuration and components.
|Verify MVE/SD-WAN configurations||Confirm this information:
|Verify MVE public IP address and gateway IP address in transit VXCAs part of the MVE provisioning, Megaport ONE creates a transit Virtual Cross Connect (VXC) to provide internet connectivity and to allow MVE to register and communicate with the SD-WAN overlay network. details||Each MVE is assigned a public IP address by a Megaport ONE configured DHCP server. To check the assigned IP address:
|PingA ping test transmits data packets to a specific IP address and either confirms or denies connectivity between IP-networked devices. tests from MVE||Run ping tests from MVE to the following destinations:
If you need to contact Support about this issue, provide the results from the ping tests.
If the troubleshooting actions do not resolve your issue, contact support. Before contacting support for assistance, collect the following information.
- Provide details of all troubleshooting steps.
For instance, if you set up loops, note where they were located and their direction. If you ran ping tests, provide the output.
When a field service technician is needed onsite at the data center, see Customer Field Services for details.